Your privacy matters to us.

1. Who we are

KL Cologne is a London based fragrance resale business. We specialise in offering authentic fragrances with a premium shopping experience and a focus on trust, customer service and quality. For the purposes of data protection law, KL Cologne is the data controller of the personal information you provide to us through this website, by email or through the course of placing an order.

If you have any questions about this Privacy Policy or the way your information is handled, you can contact us at support@klcologne.co.uk.

2. The information we collect

We may collect personal information when you browse our website, submit a contact form, join our mailing list, place an order or communicate with us. This information may include your name, email address, billing address, delivery address, phone number, order details, payment related details passed through secure payment providers, and any information you choose to include in your messages to us.

We may also collect limited technical information when you use the website, such as browser type, device type, approximate location data, pages visited, time spent on the site, referral source and similar analytics information. This helps us understand how people use the site and improve the experience over time.

3. How we use your information

We use your personal information to operate and improve our business, process and fulfil orders, respond to enquiries, send important updates about your purchase, handle returns or issues, prevent fraud, maintain internal records and provide customer support. Where appropriate, we may also use your information to personalise your experience, improve our product offering and understand how customers interact with the website.

If you have consented to receive marketing communications, we may use your email address to send updates about new products, restocks, promotions and brand news. You can unsubscribe from marketing communications at any time.

4. Legal basis for processing

We process personal information only where we have a valid legal basis to do so. This may include processing that is necessary for the performance of a contract, such as fulfilling your order and arranging delivery, processing that is necessary to comply with legal obligations, such as record keeping for tax purposes, processing based on our legitimate interests in operating and improving our business, and processing based on your consent, such as where you choose to join a mailing list.

5. Payments

Payments made through the website may be processed by trusted third party payment providers such as PayPal. We do not store your full card details on our own systems. Payment providers process your payment information in accordance with their own privacy notices and security standards. We may receive limited information from payment providers, such as confirmation that payment has been made, in order to fulfil your order and manage our records.

6. Sharing your information

We do not sell your personal information. We may share your information with carefully selected third parties where necessary to operate the business and deliver our services. This may include payment providers, delivery partners, website hosting providers, analytics providers, email service providers, customer support tools and professional advisers where needed.

We may also disclose personal information where required to comply with a legal obligation, enforce our terms, protect our rights, investigate fraud or respond to lawful requests from public authorities.

7. Data retention

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy. This includes retaining information to fulfil orders, maintain accounting and tax records, resolve disputes, comply with legal obligations and protect our legitimate business interests. When your information is no longer needed, we will securely delete it or anonymise it where appropriate.

8. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic and enhance the browsing experience. Some cookies are essential for the operation of the site, while others help us understand performance and customer behaviour. You can manage cookies through your browser settings, although disabling certain cookies may affect the way the website works.

9. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. While we work hard to protect your information, no system or online transmission can ever be guaranteed to be completely secure, and you provide information at your own risk.

10. Your rights

Depending on your circumstances and applicable data protection law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of information, object to certain types of processing, request restriction of processing, and request a copy of certain information in a portable format. Where we rely on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at support@klcologne.co.uk. We may need to verify your identity before responding to your request.

11. Marketing communications

If you choose to receive marketing updates from us, we may send you emails about fragrance launches, promotions, restocks and selected brand news. You can opt out at any time by using the unsubscribe link in any marketing email or by contacting us directly. Opting out of marketing emails will not affect service related emails about orders or enquiries.

12. Third party links

This website may contain links to third party websites or services. We are not responsible for the privacy practices, content or security of third party websites. We encourage you to read the privacy notices of any third party websites you visit.

13. Children’s privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

14. International transfers

Some of the service providers we use may process data outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place so that your information remains protected in accordance with applicable data protection laws.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business operations. Any updates will be posted on this page and will take effect from the date shown at the top of the policy.

16. Contact us

If you have any questions, concerns or requests relating to this Privacy Policy or the way your personal information is handled, please contact us at:

KL Cologne
London, United Kingdom
Email: support@klcologne.co.uk

If you remain unhappy with the way your information has been handled, you may also have the right to raise a complaint with the Information Commissioner’s Office in the United Kingdom.